Frequently Asked Questions

Find answers to common questions about our products, shipping, and more

Order Questions

When will I receive my order?

Kindly Note: Total Delivery Time = Producing Time + Shipping Time

Production: 1–3 business days. Shipping: 7–12 business days. Total: 8–15 business days.

My tracking number does not work

Please wait 48–96 hours after receiving the tracking number. Some carriers are slower to update.

Some items (like posters or mugs) may update later than others.

Why is my order tracking not moving?

Delays may occur due to customs, weather, or high volumes. Your order is still on its way.

If no movement for 10–15 days, please contact us.

Can I change or cancel my order?

Yes, within 1 hour of placing the order. Contact support as soon as possible.

What shipping methods do you offer?

Standard: 7–15 business days
Express: 5–10 business days
Free: over $50 (standard only)

Do you ship internationally?

Yes, we ship worldwide. Delivery times and fees depend on your location.

Some items may have shipping restrictions in certain countries.

How can I track my order?

You will receive a tracking link via email. You can also track in your account dashboard.

What materials are your products made from?

T-shirts: 100% cotton
Hoodies: 80% cotton, 20% polyester
Posters: 250gsm matte
Mugs: Premium ceramic

How should I care for my products?

Clothing: Machine wash cold, tumble dry low
Mugs: Dishwasher safe (hand wash for longer life)
Posters: Frame and avoid sunlight

What is your return policy?

30-day return for unused items with tags. Buyer covers shipping unless defective.

Custom products and digital items are final sale.